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FAQ

What is your mailing address?
We are located at:
1810 Magazine Street
New Orleans, La. 70130
Can I replace a lost earring?
Yes, we are happy to replace an earring. Please call to see if the earring is in stock or if it will need to be ordered. Due to the handmade nature of Tom’s work and the individual detailing on each piece, it may be necessary to send in your existing earring to ensure matching textures.
Can I purchase a longer chain?
Yes, please call customer service for a quote.
If I am interested in a piece of Thomas Mann that I do not see on the website, is it possible to special order?
Yes. If you do not see what you are looking for on the site, it means it is currently out of stock. If it is not in work in the studio, we will gladly place a special order for you. Please call Customer Service for more information.
What is your repair policy?
We will repair any Thomas Mann item. Please include your name, address, telephone information, email address and the nature of your repair. A customer service representative will contact you with all associated costs before any repair work is done.
How long will my repair take?
Most repairs take between 4 to 6 weeks unless otherwise specified at the time of receipt.
Can I convert my pierced earrings to clip-on?
Yes, we have Techno.Romantic clip-on converters. Please call Customer Service for more information.
How do I clean my Thomas Mann jewelry?
For detailed information, please refer to our Jewelry Care Section. If you prefer, we will be happy to clean your Techno.Romantic jewelry for you. Please call Customer Service for details.
Is Tom teaching a workshop near me?
Tom is usually teaching somewhere. Please refer to our studioFlux section on this site to see his current workshop schedule.
Can I purchase jewelry making materials from Thomas Mann?
Yes, we are always expanding our selection of jewelry making, DIY kits and instructional materials. Please go to the studioFlux section of our website to view the items we are currently offering.